FAQ'S

Frequently asked questions

Elawin embodies a commitment to excellence and a relentless pursuit of creating better, epitomised by our three-decade legacy. We believe in crafting superior lingerie and corsets that evoke delight and confidence in every woman.

To find your perfect fit, refer to our comprehensive size guide available on our website. If you need further assistance, feel free to reach out to our customer support team, who will be happy to guide you through the sizing process.

We want you to be completely satisfied with your purchase. If for any reason you're not, we accept returns within 30 days of purchase, provided the item is unused, in its original packaging, and meets our return conditions. Please refer to our Returns & Exchanges page for more details.

Shipping fees vary based on your location and the shipping method selected during checkout. We offer standard and expedited shipping options. You can view the applicable shipping fees at the checkout before completing your order.

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. Alternatively, you can log into your account on our website and track your order from there.

We strive to process orders quickly. If you wish to modify or cancel your order, please contact our customer support team as soon as possible. While we'll do our best to accommodate your request, once an order is dispatched, modifications or cancellations may not be possible.

Yes, we offer elegant gift-wrapping options and the ability to include a personalised message with your order. During checkout, you'll have the option to choose gift wrapping and add a special note to your recipient.

HAVE ANOTHER QUESTION?

Don't hesitate to contact our friendly customer support team. We're here to help!

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